— Real help. Right channel.
Stuck? There's a specific team for that.
Technical errors, onboarding blocks, and order questions each have a dedicated channel. Pick the one that matches your situation — not a general inbox.
/ API & tech errors
/ Registration stalled
/ Quick answer needed
Technical Support
Onboarding Support
WhatsApp Bot
If your shop is stuck between sandbox and go-live, email team@ondc.org. This is the team that handles exactly those blockers.
Beckn API failures, signing key issues, sandbox errors. Email techsupport@ondc.org — your tech team should be on this thread.
Send "Hi" to +91-81309-35050. Fastest for general queries — no form, no wait, works on the phone already in your pocket.
• Write to us
Not sure which channel? Use this.
Describe what's blocking you. We'll route it to the right team — seller, buyer, or technical. No ticket system, no auto-reply maze.